Warranty Information

Warranty for a product refers to assurance of the proper functioning of the product by manufactured by the manufacturer and the manufacturer is liable to give service, repair, or replacement restricted to manufacturer's warranty policy. For all purposes the proper functioning is related to the specification laid down by the manufacturer.

All Penta products come with Limited Warranty of one year from Date of Purchase or 15 months from Date of Manufacture whichever is less as per terms and conditions stated below:

To be eligible for this warranty the end customer, must sign on the warranty card as an acknowledgement of the terms and conditions and return it to Pantel Technologies Pvt. Ltd., PTPL., together with the proof of purchase (either in the form of invoice or copy of delivery challan) within 15 days of purchase. Alternatively the customer can call our call center number and register the product.

The limited warranty covers:

PTPL shall on best efforts basis provide only corrective maintenance service and replacement of defective parts of the product for a period of 12 months from the date of purchase through its service centres in India(as mentioned on the website). In case there is no nearby service centre, you are requested to call our Customer Care at 0120-4805200 or mail us at customercare@pantel.in for assistance.

This warranty is valid in India only.

Customer shall be responsible for bringing and collecting the product from our service centre(s) at their own cost.

PTPL reserves the right to dispose of the product at the risk and cost of the customer at its own sole discretion, without incurring any liabilities whatsoever in case customer do not take delivery within 15 days from the date of intimation for collecting the product after warranty repair.

PTPL reserves the right to refuse the warranty in case the warranty card and/or proof of purchase is not produced.

All the accessories (Adapter, Connector, etc) are under warranty for a period of 3 months from the date of purchase.

This Warranty covers batteries only if battery capacity falls below 85% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by PTPL for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the PTPL Tablet for which it is specified.

In case of Broken Penta T-Pad received, please inform the customer care cell the same day of receiving the product by calling at our customer care number: 0120-4805200 or mail us at customercare@pantel.in with product and your contact details. In case the product is received after working hours the report should be either mailed or the customer care contacted the very next day. Any broken receipt complaints received after 24 hours of receiving would not be considered.

Any product which is faulty to the extent that it cannot be repaired within 15days of purchase will be considered under “D.O.A.” Policy.

DOA means Dead on Arrival/ Defective on Arrival and the company is liable to replace/ repair (as per company’s sole discretion) at top priority i.e.; within 7 working days

PTPL may, at its sole discretion, determine if a defect can be repaired:

through telephone support,

needs to be taken to service centre, or

needs to be replaced

The Warranty Excludes:

Any preventive maintenance including but not limited to conditioning of storage disk or recovery form software virus attacks, internet hacking, software virus checks, any SIM diagnostic tests and cleaning, data content, any setting, data recovery resulting from storage disk failure or application software failure, third party application software (installed/downloaded); or

Any peripherals items such as connectivity items, external accessories, headphone, memory cards, carry case, built in or external devices such as fax/data/voice modem, wireless LAN card, Bluetooth card, SIM card or any telecommunication devices, cables; or

Battery failure due to usage of adaptor or power source not supplied or approved by PTPL.

Any item not forming part of the product including any part sourced by you through the third party.

Defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;

Defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen;

Ordinary wear and tear;

Defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by PTPL;

Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;

The Warrant wouldn’t cover any free accessories distributed for promotional purposes or a third party accessory. For the entire third party accessory, PTPL shall not be liable for any defect, whatsoever.

Failure or defect was attributable to any extrinsic cause, accidental damage, liquid logged, flames, improper use, modification, adaption, neglect, wear and tear improper installation, improper connection with any peripheral devices, external electrical fault, any external electrical or electromagnetic interferences or stress.

The serial number or the enhancement data code of the product has been removed, defaced, damaged, altered or made illegible.

Before returning any hardware product for warranty support, back up your files, data and programs, and remove any confidential, proprietary, or personal information. PTPL is not liable for any data theft or data loss.

Warranty Process:

To register a complaint please call our customer care number: 0120-4805200 or mail customercare@pantel.in us at

Product Serial no. and Type

Name and Contact Details

Date of Purchase/ Dealers Name

Nature of Compliant

For all disputes; differences and questions what so ever under this Warranty shall be referred to sole arbitrator to be appointed by PTPL. All such arbitration proceeding shall be held in Delhi and shall be in accordance with and subject to the Arbitration & Conciliation Act 1996, or any statutory modification re-enactment thereof for the time being in force, The courts at New Delhi shall have the exclusive Jurisdiction in case of any dispute or differences in any matter relating to this warranty program.