Product related queries Q. What are the different categories available in Penta T-Pads?
Penta T-Pad(s) represents an array of Tablet PC(s) from Pantel Technologies. They can be broadly classified into two categories:
Student Model (Internet Slate, IS series) – These are primarily for student and education sector use. These devices are focused on delivering the most affordable solution for the target audience with no compromise on quality or technology advancements.
Professional Model (Wonder Series, WS) – These are focused on best-in-class features and application use. The T-Pads in this range have an in-build SIM Slot which keeps you connected to your near and dear ones all the time.
Q. Which type of screen will the tablets have?The Penta T-Pad range is equipped with multi-touch capacitive screen for a seamless user experience.
Q. How do I connect to the internet on Penta T-Pad?
The Penta T-Pad range is endowed with various connectivity options:
- • Wi-Fi: Available with all models
- • Dongle: Various USB dongles (specified list mentioned with product description on the website) can be connected to the
T-Pad for browsing the internet.
- • SIM Card: The professional series come with an inbuilt SIM Slot, for seamless voice and data usage. For affordable data plans, Pantel Technologies has an alliance with BSNL, i.e; in case you use BSNL SIM Card bought from us, they come with pre-loaded with unique and attractive 3G Data download plans with subsidized rates for Penta T-Pad owners only.
It is not necessary to use BSNL SIM only, one could use any SIM card with data plan.
Q. Can I make phone calls with my Penta T-Pad?
The Professional series models (Wonder Series, WS) come with voice calling option. They also have a front camera for video conferencing facility.
Q. Are there cameras installed in Penta T-Pads?
Please refer to the detailed specification for the respective model.
Depending upon the features/ price – different models come with different camera resolutions.
Q. Can user play music, videos and games on Penta T-Pad?
Yes, Absolutely! User can download from 600,000 apps and games from Google play and enjoy the Tablet PC experience on Penta T-Pad range.
Penta T-Pad range comes with an ability to extend your memory through memory card slot – where in the consumers can store more, or transfer and play music, movies, games of their choice on the Penta T-Pad range.
There are few popular apps and games pre-installed on the Penta T-Pad models for the user convenience as well.
Q. Which App Store will come pre-installed on Penta T-Pads?
The Google Play by Google is pre-installed on all Penta T-Pad(s). To access the same, you need to have a Gmail account.
Q. Is there any warranty on Penta T-Pad?
All Penta T-Pad(s) come with a limited warranty of 12 months from the date of purchase. Please read the warranty policy carefully to know the details.
A detailed list of service centers where Penta T-Pad(s) can be taken for any customer support issues is uploaded on the website.
Q. I am not being able to get through on the customer care number. Is there any other way to reach you?
For any query, the customer can reach us through our customer care no. +91 120-4805200. In case you cannot get through the customer support number, please email us at customercare@pantel.in
Apart from above you can also contact us at the following avenues:
Chat Support
Tech Forum Support
E-mail Support
- • Support@pantel.in
- • customercare@pantel.in
Q.1 How to connect to the internet?
- A.1 There are three ways to connect your device with the internet:
- 1. Inbuilt SIM Slot
- 2. Wi-Fi
- 1. Switch on and unlock your Penta T-Pad
- 2. Open the launcher menu
- 3. Go to ‘Settings’
- 4. On top left, under ‘Wireless and Networks’, swipe ‘Wi-Fi’ button to turn it on
- 5. A list of available networks would open, select an access point or Wi-Fi router to log in
- 6. Type the password for the selected network (if req.). If the credentials entered are correct, the device would get
connected within few seconds.
- 7. If your password is invalid then contact your network administrator or Internet service provider for details.
USB Dongle
- 1. Turn off your device
- 2. Insert the dongle. Make sure it is one from the supported list available on our website www.pantel.in
- 3. Turn on the device
- 4. The dongle light would start blinking now
- 5. In few min., dongle light would stop blinking, which would signal that you are now connected to the network.
- 6. For model IS701R –
- a. Within next 1-2 minutes you should see a "G" icon on the top bar showing download and upload arrows blinking with it.
- b. For model IS703C/IS801C/IS701C you should see 3G icon next to the network icon at the bottom right side of the screen
- c. Ok
- 8.If still it does not work please contact customer care or repeat the steps again
Q.2 How to connect a CDMA dongle to Penta T-Pad?
A.2 IS series:
- 1. IS701C/IS703C
- • Connect the dongle through the HOST USB port.
- • If it is the CDMA dongle TATA photon then following are the settings::
| APN- |
blank [write blank, don’t just leave it blank ] |
| USER- |
internet |
| PASSWORD- |
internet |
| DIAL NUMBER- |
#777 |
| APN TYPE- |
|
| NAME- |
tata |
| MMC- |
404 |
| MNC- |
00 |
| PROXY- |
|
| PORT- |
|
| SERVER- |
|
| MMSPC- |
|
| MMS PROXY- |
|
| MMS PORT- |
|
| AUTH TYPE- |
|
| APN PROTOCOL- |
1PV4 |
| APN ENABLE/DISABLE- |
APN ENABLE |
| BEARER- |
UNSPECIFIED |
| Note |
If few options are not available then no changes need to be made. |
Dongle support
- 3G Conectivity on Penta TPAD IS701R –
- • Huawei E171
- • Huawei E173
- • Huawei E169G
- • Idea GSM HUAWEI E1732
- • AIRTEL HUAWEI E1731(E173Bu-1)
- • Reliance GSM ZTE MF190
- • Huawei E160
- • Teracom T3G72A {BSNL}.
3G Conectivity on Penta TPAD IS701C –
- • Huawei E173
- • TATA Photon+ EC156
- • Idea GSM HUAWEI E1732
- • Idea GSM HUAWEI E1550
- • AIRTEL HUAWEI E1731 (E173Bu-1)
- • Reliance GSM ZTE MF190
3G connectivity on Penta TPAD IS703C –
- • Huawei E171
- • Huawei E173
- • Huawei E169G
- • Idea GSM HUAWEI E1732
- • Idea GSM HUAWEI E1550
- • AIRTEL HUAWEI E1731(E173Bu-1)
- • Reliance GSM ZTE MF190
- • TATA Photon+ EC156
3G connectivity on Penta TPAD IS801C –
- • Airtel Huawei E1731 (E173Bu-1)
- • Idea Huawei 1732
- • Huawei E173
- • Reliance MF-190
- • Idea Huawei E1550
Note :- Whenever you buy an Airtel Dongle please make sure that the model number of the device is (E173Bu-1)
How to install software in a device?
- • Every device has different way to upgrade the device software. We request you to please contact customer care to get the new software download link.
How to install updates from web?
- • You will be prompted for all OTA updates for any third party applications you might have installed on your device in your notification panel.
- • Tap these notifications and follow the instructions that appear on screen.
From where to download third-party softwares?
- 1. Go to menu
- 2. Open Google Play Store
- 3. Log in with your Gmail id (if you haven't configured a Google account yet)
- 4. Search for software/games/application you wish to download
- 5. Read about software details and select 'Install'. The device will install the software, and it will start featuring in
your launcher menu. You may also place a shortcut on the screen.
Make sure you only reset a device when battery is more than 60%. Following issues can be rectified with a simple reset. Use 'Reset' when you face -
- 1. Volume issues
- 2. Device not responding issues
- 3. Discoloration of screen
- 4. SSlow touch response
- 5. Device stuck on a screen
- 6. Device not turning on (Can be a low battery issue)
- 7. If reset does not help, then move on with software upgrade
Things not to do
- 1. Never pull a pen drive without un-mounting it first
- 2. Never use the T-Pad while charging
- 3. Never use the T-pad with wet hands
- 4. Never over charge your T-Pad with an unsupported adapter with higher wattage
- 5. Never keep the device on charging after the devices shows that it is completely charged.
- 6. Avoid using the T-pad under high magnetic influence
- 7. Do not try to open your T-pad as doing so will void your warranty.
Common Issues
Low Battery Backup: - This may be due to the fact that you may have multiple applications running in the background. Also,
every battery loses charge after multiple recharge cycles in due course of time
Low RAM and HDD space: - It is normal for android devices to not show the exact space or storage as specified. This is due to
the fact that android uses a part of the RAM to run its process in the background. The less HDD space is showed because Android operating system is stored in that space.
Dongle not working:-
- • Make sure the dongle is compatible with the device
- • Make sure you have a 3G/2G data plan, available balance
- • When using 2G network, it is obvious that pages will open at a very slow rate
- • Every dongle works on low speed and high speed depending on the network available in that area. Please refer
the dongle manual to check this.